Thank you for purchasing from Built to Buy. Due to the perishable nature of our products, all wholesale sales are subject to the following refund and return policy.
All wholesale orders are considered final upon shipment. We do not accept returns or exchanges on food products except as required by applicable law or as outlined below.
Customers must inspect all shipments immediately upon delivery.
must be submitted in writing within 5 business days of delivery.
Failure to report issues within this timeframe may result in denial of the claim.
If damage occurred during transit, customers must retain all original packaging and cooperate with any carrier inspection or claims process. We reserve the right to replace the product, issue a credit, or provide a refund at our sole discretion.
If a product is believed to have a manufacturing defect or quality issue, customers must notify us within 30 days of delivery. We may request samples, photographs, lot numbers, or return of the affected product for evaluation before determining the appropriate resolution.
If a refund is approved, it will be issued to the original method of payment or as a wholesale account credit, at our sole discretion.
Shipping charges are non-refundable unless the error was caused by us.
Orders may be canceled only before production, packing, or shipment has begun. Once an order has entered processing or has shipped, it cannot be canceled.
Our liability for any approved claim shall not exceed the original purchase price of the affected product. We are not responsible for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities.
Questions regarding this policy or requests for refunds should be directed to:
Email: joeyshotsauce@gmail.com
